You Asked and We Listened
Access Post Trip Survey
Starting June 11 through July 9, 2018 we will be conducting a post trip survey of Access riders. During this time you may be randomly contacted by Lighthouse for the Blind for a telephone survey about your most recent trip. The survey will only take a few minutes and will focus on an Access trip you’ve taken in the last two days.
If you would like to discuss something not related to your most recent trip, please contact Access at 206-205-5000 (WA State Relay: 711).
Access takes you anywhere a Metro bus, Seattle streetcar or Sound Transit light rail goes at that time and on that day of the week. Access customers go grocery shopping, to work and school, to get their hair cut, to check in with their doctor, meet up with friends, or to enjoy a local park.
You can go any place – as long as the bus, streetcar or light rail goes there.
Find out more about the service.
Reservations can be requested 8:00 a.m. to 5:00 p.m. daily.
To request a reservation, call the Access Transportation Rideline
206-205-5000 (TTY Relay: 711)
Outside the Seattle metro area
1-866-205-5001 (TTY Relay: 1-800-833-6384)
You can request rides from one to seven days before the day you need to travel.
Requests for inter-county travel must be received by 3:00 p.m
Trips can be cancelled up to two hours before your pick-up window begins. No penalties. No questions. You can call us 24/7 to cancel. 206-205-5000 (TTY Relay: 711).
When you can't
Penalty points will be assigned. Calling us less than two hours before your window opens is considered late. After your pick-up window opens, a full point will be recorded. Still let us know if you can. Especially if you have other trips scheduled that day. But for those times when you can’t — less than three points a month and you won’t be penalized.
|0 points||Early cancel||More than two hours before the start of 30 minute pick-up window|
|½ point||Late cancel||Less than two hours before the start of 30 minute pick-up window|
|1 points||No-show||Within the 30 minute pick-up window*|
|*Cancellation or not boarding Access when the vehicle is at the correct location|
Sometimes it is our fault
No penalty points will be recorded if it was our fault that you had to cancel your trip late or did not board the vehicle.
Review for suspension
If we have recorded three penalty points for you in a month, we are going to take a look at your trips.
We will look at each incident where points were assigned and make sure we have taken out any incidents where circumstances were outside your control. Then we will take the number of incidents and divide by the total number of scheduled rides. If it is 15 percent or higher, we will send you a proposed suspension letter.
Ride the Bus for Less
|Access Fare (Adult or Youth)||$1.75|
|Personal Care Attendant||Free|
Pay your fare with:
- Metro ticket worth $1.75 or more
- Monthly Access pass*
- Monthly PugetPass worth $1.75 or more*
- Monthly PugetPass on an ORCA Regional Reduced Fare Permit + 75¢ in cash*
A monthly Access pass on your ORCA card is also accepted as full fare on:
Access Customer Service is open 8:00 a.m. to 5:00 p.m. daily to assist you with your to concerns about Access service.
Contact Customer Service:
- By phone at 206-205-5000 (TTY Relay: 711)
- By email: firstname.lastname@example.org
- By mail:
201 S Jackson St
Seattle, WA 98104
Would you like to know when your van is close? Access has options to help!
Advanced Call & Text
Access can give you a call or send you a text message before the van arrives to pick you up.
This service needs to be set up ahead of time with Access Customer Service.
- Call Access Customer Service at 206-205-5000 (TTY Relay: 711); or
- Fill out an Online Activation Request
Access can provide you real time trip information through our automated system.
- Call Access at 206-205-5000 (TTY Relay: 711). At the main menu press 1 and follow the prompts.
- Online (beta)
Use Access ETA to get your estimated:
- Pick-up time - beginning 15 minutes before your pick-up window begins.
- Drop-off time - after you’ve boarded the Access vehicle.
Access dispatchers can provide you with detailed trip information.
Call Access at 206-205-5000 (TTY Relay: 711). At the main menu press 3 to speak with a dispatcher.
All times provided to customers are estimates and subject to change based on traffic conditions and other factors.
Service animals for persons with disabilities ride for free.
Service animals must remain on the floor without blocking the aisle or on their owner's lap. If this is not an option, the service animal may occupy a seat provided one is available.
If the service animal's behavior threatens the safety of the driver or other passengers the customer and their service animal may be asked to leave the bus.
The transit operator, at his or her discretion, may not allow you to board with your pet if there is a concern for the safety or comfort of your fellow passengers.
Dogs & Other Pets
Dogs may ride at the discretion of the operator under these guidelines:
- Drivers may refuse to transport a person and their dog if they already have another dog onboard.
- Drivers may refuse to transport a dog if it is creating a hazard or disturbance.
- Drivers may request the removal of a dog from the coach if it creates a hazard or disturbance.
- All dogs that are not service animals must be on leash.
- Dogs are not allowed to occupy seats; they must remain either on the floor or sit on their owners lap.
- Small dogs who remain on their owner's lap ride for free. All other dogs pay the base fare (or reduced fare) paid by the customer accompanying the dog.
Note: Animals other than dogs are not allowed on the coach unless they are in a container or carrier. Fare is not required.
When snow or ice is predicted, find out how Access may be affected:
- Check for Metro Alerts
- Call us: 206-205-5000 (TTY Relay: 711)
- Listen to local news announcements
If Access service is suspended:
- Vehicles may still be available for emergency services
- Access will make every effort to provide service to customers when notified of an essential trip
- Staff will make the final decision about whether a trip can be provided safely
The following enhancements to Access Transportation service are available to persons registered for Metro's ADA Paratransit Program:
- Reservations available up to seven days before your trip.
- Subscription service for persons going to or from the same locations at the same times at least once a week.
- Vehicle arrival notifications via automated phone call or text message.
- Expanded service area available from 9 a.m. to 6 p.m. Monday through Friday.
- Expanded Rural Service extends service to several rural areas of King County. Eligible riders can travel throughout the rural areas on weekdays between 9 a.m. and 3 p.m.
- 'Hand-to-Hand' service for persons who are unable to be left alone is available on a limited basis.
You must be found eligible for the ADA Paratransit Program before you can request rides on Access.
We're improving Access Transportation
See our blog post on how we're responding to recommendations from the King County Auditor's Office