Dept. of Transportation
Metro Transit Division

King Street Center
201 S. Jackson St
Seattle, WA 98104
(206) 553-3000

Archived Rider Alert Page

This page has been archived and is no longer being actively maintained. Some of the links on the page may no longer work. For the latest service change rider alert, visit the Service Change page.

Service Change – Beginning Saturday, February 15, 2014

Making the transit system as efficient as possible.

Every day, changes occur to roads, businesses and communities that affect our transportation network. King County Metro Transit responds to these changes by adjusting and modifying its bus service three times each year. We want to make the transit system as efficient as possible, improve the speed and convenience of your bus trips and deliver service you can rely on.

This Special Rider Alert summarizes service revisions that begin in mid-February. These changes include the start of the RapidRide E Line which replaces discontinued Route 358 between the Aurora Village TC and downtown Seattle. Also, northbound routes 17E, 18E and 37 will serve different bus stops on 3rd Ave in downtown Seattle, northbound Route 28 trips return to 8th Ave NW in Crown Hill, routes 64 and 65 are extended to Jackson Park, and routes 50 and 60 no longer serve the bus stop inside the Veterans Administration Medical Center on Beacon Hill. Please read the highlights listed for a summary of all changes, and refer to your route’s new teal timetable for more details.

At Metro, we’re are working hard to give you easy, convenient access to the places you want to go, while helping you save money, control stress and protect the environment. So when we say, "We'll Get You There," we mean it!

If you have questions or need help planning your trip, call Metro Customer Information at 206-553-3000 (TTY Relay: 711) or visit our Trip Planner.


New teal timetables and trip planning

Beginning Friday, Feb 7, new teal timetables will be available on your bus or at Metro information racks. On Friday, Feb 14, complete schedule information and custom printable timetables will be available on Metro Online. You can also plan your trips online as early as Feb 5 with Metro's Trip Planner. Remember to enter a travel date of Feb 15 or later.

Community Transit, Pierce Transit or Sound Transit, please check their websites and new schedules.

Metro's Customer Information office at 206-553-3000 (TTY Relay: 711) is open from 5 am to 10 pm Monday through Friday and from 8 am to 7 pm Saturday and Sunday. It's closed on major holidays.

RapidRide E Line begins, replacing discontinued Route 358

RapidRide E Line Map

On Saturday, Feb 15, the RapidRide E Line will replace Route 358 between the Aurora Village TC in Shoreline and downtown Seattle. It will provide about 10-15 minute service frequency most of the day, with 8-10 minute service during the weekday peak periods.

Compared to Route 358, service frequency will improve during the weekday peak periods in the reverse peak direction (northbound in the morning and southbound in the evening), in the evening and on Sunday and holidays. The E Line will connect with Community Transit’s Swift service at the Aurora Village TC. It will also provide Night Owl service leaving 3rd Ave & Pike St at 2:15 and 3:30 am.

The E Line will operate the same routing as Route 358 except that it will serve Aurora Avenue N southbound between Winona Ave N and N 63rd St. Destinations near the E Line include Shoreline City Hall, Bitter Lake, Green Lake, Woodland Park Zoo and East Queen Anne. The E Line serves Bay 10 at the Aurora Village TC and will also stop at the Shoreline P&R.

Northbound trips to the Aurora Village TC operate on Prefontaine Place S serving the bus stop at Yesler Way, and at the bus stops on 3rd Ave at Columbia, Seneca, Pike and Virginia streets. These 3rd Ave stops are different from what Route 358 has served.

The E Line will feature all new buses with low floors and three doors for easier and faster boarding. Other amenities include air-conditioning, free wifi, automated “next stop” display and audio announcements and new passive wheelchair restraints designed to speed boarding. Stations on the E Line feature real-time bus arrival times, ORCA card readers and illuminated route maps showing all stops and destinations.

Revised 3rd Ave bus stops for routes 17E, 18E, 37 and the E Line

3rd Ave Boarding Locations

Route 17E to Sunset Hill, Route 18E to North Beach and Route 37 to downtown Seattle will be revised to serve the bus stops northbound on 3rd Ave at James, Madison, Union and Pine streets. These routes will no longer stop northbound on Prefontaine Place S just south of Yesler Way and on 3rd Ave at Columbia, Seneca and Pike streets.

This shift in boarding locations will provide capacity for the new RapidRide E Line on 3rd Ave.

Northbound Route 28 local service returns to 8th Ave NW in Crown Hill

Northbound Route 28 local service to Crown Hill will be revised to operate via 8th Ave NW between NW 85th St and NW 100th Place. It will also operate a new clockwise loop via NW 100th Place, NW 103rd St, 3rd Ave NW, Holman Road NW, 7th Ave NW and NW 100th St to 8th Ave NW & NW 97th St.

It will no longer operate eastbound on NW 85th St, northbound on 3rd Ave NW and westbound on NW 100th Pl to 7th Ave NW.

Routes 64 and 65 extended to Jackson Park via NE 145th St

Route 64 will be extended from 30th Ave NE & NE 143rd St in Lake City to NE 145th St & 15th Ave NE in Jackson Park.

Also, Route 65 will be extended from 30th Ave NE & NE 145th St to NE 143rd St & 17th Ave NE in Jackson Park. It will no longer operate eastbound on NE 145th St between 30th Ave NE and Lake City Way NE, and southbound on Lake City Way NE between NE 145th St and NE 137th St.

Routes 50 and 60 no longer stop inside the Veterans Administration Medical Center on Beacon Hill

Due to construction, Routes 50 and 60 will no longer serve the bus stop inside the Veterans Administration Medical Center on Beacon Hill. Route 50 will remain on South Columbian Way and Route 60 will remain on 15th Ave S in both directions.

Schedule & Route Revisions

Below is a numerical listing of affected routes throughout Metro's service area. Visit Metro Online or pick up a new teal timetable for complete route and schedule information.

Metro Service Revisions

Metro is making some scheduling changes to reduce costs, preserve bus service and operate more efficiently. You may notice differences in the arrival and departure times of your route.

Sound Transit Service Revisions

ST 512

Northbound Route 512 trips to Everett will be revised to leave 5th Ave S & S Jackson St at 7:04, 7:14, 7:26, 7:38 and 7:53 pm. On Saturday, a southbound trip to downtown Seattle leaving Everett Station at 5 am will be added.

ST 532, 535

Schedule adjustments will be made on routes 532 and 535 to accommodate the construction reroute near the Brickyard P&R.

ST 542

Route 542 service frequency will be reduced from every 15 minutes to about every 20 minutes from 5-7 am and 5-7 pm. This revision will be used to relieve overcrowding on Route 545.

ST 545

In the morning, two new westbound trips to downtown Seattle and two eastbound trips to Redmond will be added. These trip additions will improve service frequency to about every 6-7 minutes westbound from 7:30-8:30 am and to about every 8 minutes eastbound from 9-10 am.

ST 567

Schedule adjustments will be made to ensure connections with Sounder South Line peak direction trips at Kent Station.

For detailed Sound Transit service and schedule information, please check Sound Transit's Ride the Wave Transit Guide.

Holiday Service

Metro Transit

Metro bus routes will operate a weekday schedule on Presidents Day, Monday, Feb 17, and a Sunday schedule on Memorial Day, Monday, May 26. Please check your route's timetable or Metro's Holiday Service page for details.

Sound Transit

Routes 522, 540, 542, 545, 550, 554, 555, 556, Link, Sounder

The Sound Transit bus routes listed above, operated by Metro, and those operated by Pierce Transit (routes 560, 566 and 577), will operate a weekday schedule on Presidents Day, Monday, Feb 17, and a Sunday schedule on Memorial Day, Monday, May 26.

Central Link light rail will operate a reduced weekday (Saturday) schedule on Presidents Day and a Sunday schedule on Memorial Day.

Sounder commuter rail will operate a weekday schedule on Presidents Day, with no service on Memorial Day.

For holiday service information for ST routes operated by Pierce Transit and Community Transit — including routes 510, 511, 513, 532, 535, 566, 574, 577, 578, 590, 592, 593, 594, 595 and Tacoma Link, please visit Sound Transit.

Reduced service when the University of Washington is not in session

Designated trips on routes 31, 32, 65, 67, 68, 75, 167, 197, 205, 271, 277, 372 and 373 will be canceled on Presidents Day, Monday, Feb 17, and on Memorial Day, Monday, May 26. Designated trips on these routes will also be canceled from Monday, March 24, thru Friday, March 28, when the University of Washington is not in session.

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What's different about DART?

Dial-A-Ride Transit allows riders to request a pick-up or drop-off at locations away from the bus's regular route within specified DART service areas. Reservations can be made by calling 1-866-261-3278 (voice) or 1-800-246-1646 (TTY) at least two hours before you want to be picked up. Reservations can be made for 30 days at a time, up to 30 days in advance. Riders can request a drop-off within the specified DART area by asking the bus driver. However, only a limited number of off-route deviations can be made on any given trip. Requests for a special pick-up or drop-off are taken on a first-come, first-served basis.

Due to safety and other operational considerations (narrow streets, cul-de-sacs, etc.), door-to-door service may not be possible. You may need to board or exit a block or more away from the location requested.

VanPool — Share the Ride

Higher fuel prices, increased insurance rates, tolls and longer drive times make commuting by car more expensive and stressful every day.

Metro manages the largest publicly owned and operated commuter van program in the nation, providing vans for groups of five to fifteen people all over the Puget Sound region. To get started, call 206-625-4500, visit the RideShare website or send an e-mail.

VanShare — Complete your Connection

Let VanShare bridge the gap in your commute. With VanShare, you can connect with a bus, train or ferry to get to and from work. Use a VanShare van on the first or last leg of your trip and from transit connections at bus stops, park-and-rides, and rail stations or ferry terminals. Plus, your van can be available for personal errands during the day. To get started, call 206-625-4500, or send an e-mail.

Expanded bike loading policy

To improve the convenience of linking bicycles and transit, cyclists may load and unload bicycles at all bus stops, including those in downtown Seattle and the transit tunnel.

Use the rear door exits when possible

To expedite the loading and unloading of passengers, please have your cash fare, transfer or pass ready when boarding the bus and use the rear door when exiting. If passengers are standing, please move toward the back of the bus so other people can board. Also, while standing on a bus, please hold onto an upright or overhead stanchion or seat-back handle. "Help Metro Help You" in case of unexpected starts and stops, while the bus is moving, and while getting on and off buses.

ORCA Zone Fares

If you ride a Metro or ST Express bus with multiple zones and do not travel the full length of the route, let the driver know before you tap your ORCA card. The driver will change the fare so you pay for the correct number of zones.

Never try to board a moving bus

Bus drivers turn their attention to road conditions and traffic when the bus is leaving a bus stop. That is why you should never try to run after or alongside a moving bus; the driver may not see you. Also, drivers are not allowed to stop and pick you up in the street or outside a bus stop. Please, don't put yourself and others at risk by distracting the bus driver; it could cause a serious accident. Be safe, and NEVER try to stop a moving bus.

Updated: May 2, 2014