Dept. of Transportation
Metro Transit Division

King Street Center
201 S. Jackson St
Seattle, WA 98104
(206) 553-3000

Archived Rider Alert Page

This page has been archived and is no longer being actively maintained. Some of the links on the page may no longer work. For the latest service change rider alert, visit the Service Change page.

Service Change – Beginning Saturday, September 28, 2013

Making the transit system as efficient as possible.

Every day, changes occur to roads, businesses and communities that affect our transportation network. King County Metro Transit responds to these changes by adjusting and modifying its bus service three times each year. We want to make the transit system as efficient as possible, improve the speed and convenience of your bus trips and deliver service you can rely on.

This Special Rider Alert summarizes service revisions that begin in late September. These changes include new routes operating between the Issaquah TC and North Bend (Route 208), and between downtown Seattle and Redmond (Route 219). Also, the new Snoqualmie Valley Transportation (SVT) Shuttle will provide expanded transit options in east King County and routes 16, 66 and 99 will operate long-term routing revisions in downtown Seattle. Please read the highlights listed for a summary of all changes, and refer to your route's new red timetable for more details.

Metro is celebrating 40 years of service to the citizens of King County in 2013. We're proud of the job we've done and we'll continue to work hard to give you easy, convenient access to the places you want to go, while helping you save money, control stress and protect the environment. So when we say, "We'll Get You There," we mean it!

If you have questions or need help planning your trip, call Metro Customer Information at 206-553-3000 (TTY Relay: 711) or visit our Trip Planner.

Highlights

New red timetables and trip planning

Beginning Friday, Sept 20, new red timetables will be available on your bus or at Metro information racks. On Friday, Sept 27, complete schedule information and custom printable timetables will be available on Metro Online. You can also plan your trips online as early as Sept 18 with Metro's Trip Planner. Remember to enter a travel date of Sept 28 or later.

Community Transit, Pierce Transit or Sound Transit, please check their websites and new schedules.

Metro's Customer Information office at 206-553-3000 (TTY Relay: 711) is open from 5 am to 10 pm Monday through Friday and from 8 am to 7 pm Saturday and Sunday. It's closed on major holidays.

New routes 208 and 219

Route 208 Map

On weekdays and Saturdays, new Route 208 will provide all-day service between North Bend and Issaquah via Snoqualmie Ridge. Route 208 will replace Route 209 routing on Boalch Ave NW and NW 14th St in North Bend.

All Route 209 trips will be converted to Route 208 trips except for three morning trips leaving North Bend at 5:08, 6:10 and 7:30 am and three afternoon trips leaving the Issaquah TC at 4:41, 5:44 and 6:36 pm. Route 209 will no longer operate on Saturdays. Alternative service between Fall City, Snoqualmie and North Bend will be provided by the new Snoqualmie Valley Transportation (SVT) Shuttle.

Route 219 Map

New Route 219 provides weekday peak period service between downtown Seattle and Redmond via the Issaquah Highlands P&R. It will operate in the downtown Seattle transit tunnel and follow the same routing as Route 218, but will continue past Issaquah Highlands to serve the South Sammamish P&R and Sammamish. Route 219 will serve the Eastgate Freeway Station in the westbound direction only.

New Snoqualmie Valley Transportation (SVT) Shuttle begins

SVT Map

As part of a five year demonstration project, Metro has contracted with Snoqualmie Valley Transportation (SVT) to operate a new shuttle service in the Snoqualmie Valley. On weekdays, the shuttle will operate about every 90 minutes on a fixed route between Duvall, Carnation, Fall City, Snoqualmie and North Bend, and also provide service on request within flexible routing areas in Duvall and North Bend (see SVT shuttle map). To schedule service in these areas, call 425-888-7001.

The SVT shuttle will operate via NE Big Rock Road, Carnation-Duvall Road NE, Fall City-Carnation Road SE, SE Fall City-Carnation Road, Railroad Ave NE and W North Bend Way, and serve the Snoqualmie Casino and Snoqualmie Valley Hospital. There is no set fare for this service but donations will be requested.

For additional information on transit options in the Snoqualmie Valley, refer to routes 208 (new), 209, 215 and 224 in the Metro Service and Route Revisions section of this brochure.

New Transit Now service for routes 5, 10, 21, 40, 41, 48, 49 and 120

Transit Now service improvements on routes 5, 10, 21, 40, 41, 48, 49 and 120 target overcrowding and the need for improved service frequency. These improvements are funded through a partnership between Metro and the City of Seattle.

For specific information on these improvements, refer to the "Schedule and Route Revisions" tab above.

Long-term routing revisions for routes 16, 66 and 99 in downtown Seattle

Rts 16 & 66X Map

For about the next three years, routes 16, 66 and 99 will be rerouted in downtown Seattle due to the Elliott Bay Seawall and SR-99 deep bore tunnel construction projects.

Southbound routes 16 and 66 trips to downtown Seattle will operate regular routing to Madison St & 1st Ave, and then continue on 1st Ave, Cherry St, 2nd Ave Ext S, S Washington St to the terminal at 5th Ave S & S Jackson St. Neither route will operate on Madison St west of 1st Ave to Colman Dock but, instead, will serve a new bus stop southbound on 1st Ave just south of Marion St. This bus stop is just south of the walkway that provides easy access to the ferry terminal at Colman Dock.

Since this walkway does not meet ADA guidelines near the ferry terminal, ADA customers should use the elevator, located next to the walkway about one half block west of 1st Ave between Post Ave and Western Ave, to access Marion St, Alaskan Way S and the ferry terminal.

Northbound trips to Northgate will operate via S Jackson St, 1st Ave and Seneca St to 3rd Ave and regular routing. They will serve the bus stops westbound on S Jackson St just east of Occidental Ave S, northbound on 1st Ave at Yesler Way and Marion St, and on Seneca St between 2nd and 3rd avenues. Routes 16 and 66 will not operate on Yesler Way between Alaskan Way and 3rd Ave, and on 3rd Ave between Yesler Way and Seneca St.

Rt 99 Map

Southbound Route 99 trips to the International District will operate via Elliott Ave, Wall St and 1st Ave to S Jackson St and regular routing. It will serve a new bus stop southbound on Elliott Ave just south of Broad St, and bus stops on 1st Ave at Wall, Lenora, Union and Marion streets, and Yesler Way.

Changes to Metro's Access Paratransit coverage and hours of operation

Metro is changing the hours when Access Paratransit service is available in some areas to mirror fixed-route service.

The change affects service on weekdays, during early morning and late evening hours in Black Diamond, Carnation, Duvall, Enumclaw, Federal Way, Milton, North Bend, Sammamish, Snoqualmie and Vashon Island. Access service will still be available in these areas from 9 am to 6 pm, Monday through Friday.

Access Paratransit service will no longer provide direct pick-up and drop-offs in south Snohomish County and northwestern Pierce County. To arrange a paratransit trip outside of King County, riders should contact their home transit provider.

Schedule & Route Revisions

Below is a numerical listing of affected routes throughout Metro's service area. Visit Metro Online or pick up a new red timetable for complete route and schedule information.

Metro Service Revisions

Metro is making some scheduling changes to reduce costs, preserve bus service and operate more efficiently. You may notice differences in the arrival and departure times of your route.

Sound Transit Service Revisions

ST 510, 511

On weekdays, routes 510 and 511 will operate in the peak-direction only during the morning and afternoon peak periods. It will no longer serve the bus stops northbound and southbound on I-5 at NE 45th and NE 145th streets, and eastbound on Olive Way just east of Terry Ave.

Also, a new southbound Route 510 trip to downtown Seattle leaving Hewitt Ave & Virginia St at 4:31 am will be added. Schedule adjustments will also be made to existing 510 and 511 trips.

ST 512

Route 512 will be revised to operate on weekdays and Saturdays, replacing route 510 and 511 service.

ST 513

Four morning and five afternoon peak-period trips will be added.

ST 540

Morning and afternoon service frequency in the peak directions will be reduced from every 15 minutes to every 22 - 30 minutes.

ST 545

On weekdays, a new westbound trip to downtown Seattle leaving the Bear Creek P&R at 7:55 am will be added. Existing weekday peak-period trips leaving the Bear Creek P&R will be revised to operate about every 8 minutes between 7:23 and 8:35 am.

Weekday evenings, westbound service frequency will be reduced from every 10 minutes to about every 15 - 22 minutes between 7:07 and 8:21 pm. Eastbound service frequency will improve from every 15 minutes to about every 11 minutes between 5:50 and 6:34 pm.

ST 550

On weekdays, a new westbound trip to downtown Seattle leaving 110th Ave NE & NE 12th St in Bellevue at 4:09 pm will be added. Also, the westbound trip leaving the same location at 4:14 pm will be revised to leave five minutes later at 4:19 pm.

During the morning peak period, two new westbound trips to downtown Seattle and four new eastbound trips to Bellevue will be added.

ST 554

On weekdays, a new eastbound trip to Sammamish leaving 8th Ave & Blanchard St at 3 pm will be added. Also, eastbound trips will be revised to provide 15 minute service frequency between 2:45 and 3:45 pm.

For detailed Sound Transit service and schedule information, please check Sound Transit's Ride the Wave Transit Guide.

Holiday Service

Metro Transit

Metro bus routes will operate a Sunday schedule on Thanksgiving Day, Thursday, Nov 28; Christmas Day, Wednesday, Dec 25 and New Year's Day, Wednesday, Jan 1, 2014. Please check your route's timetable or Metro's Holiday Service page for details.

Metro will operate a reduced* weekday schedule on Veterans Day, Monday, Nov 11; the day after Thanksgiving, Friday, Nov 29; Christmas Eve, Tuesday, Dec 24; the holiday schedule on Thursday, Dec 26, Friday, Dec 27, and Monday, Dec 30; New Year's Eve, Tuesday, Dec 31; and Martin Luther King Jr. Day, Monday, Jan 20, 2014.

*Reduced weekday service operates on a weekday schedule, but many commuter routes are canceled or have fewer trips because of lower demand. Please check your route�s timetable or Metro Online for details. Also, check the UW reduced service section below for more holiday service information.

Sound Transit

Routes 522, 540, 542, 545, 550, 554, 555, 556, Link, Sounder

The Sound Transit bus routes listed above, operated by Metro, and those operated by Pierce Transit (routes 560, 566 and 577), will operate a weekday schedule on Veterans Day, Monday, Nov 11; the day after Thanksgiving, Friday, Nov 29; Christmas Eve, Tuesday, Dec 24; New Year's Eve, Tuesday, Dec 31; and Martin Luther King Jr. Day, Monday, Jan 20, 2014.

Sunday schedules will be in effect on Thanksgiving Day, Thursday, Nov 28; Christmas Day, Wednesday, Dec 25; and New Year�s Day, Wednesday, Jan 1, 2014.

Link will operate the same schedules as the routes listed above except for Saturday service on the day after Thanksgiving and Martin Luther King Jr. Day, and extended service on New Year's Eve.

Sounder commuter rail will not operate on these holidays except for a weekday schedule on Veterans Day, Christmas Eve, New Year's Eve and Martin Luther King Jr. Day.

On the day after Thanksgiving, Sounder will operate two northbound and one southbound morning trips, two southbound and one northbound afternoon trips and one round trip in the peak direction between Lakewood and downtown Seattle. It will also operate a peak direction round trip between Seattle and Everett.

For holiday service information for ST routes operated by Pierce Transit and Community Transit — including routes 510, 511, 513, 532, 535, 566, 574, 577, 578, 590, 592, 593, 594, 595 and Tacoma Link — please visit Sound Transit.

Reduced Service when UW is not in session

Designated trips on routes 31, 32, 65, 67, 68, 75, 167, 197, 205, 271, 277, 372 and 373 will be canceled from Monday, Dec 16, through Friday, Dec 20, and Monday, Dec 23, plus Thursday, Jan 2, and Friday, Jan 3, when the University of Washington is not in session.

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What's different about DART?

Dial-A-Ride Transit allows riders to request a pick-up or drop-off at locations away from the bus's regular route within specified DART service areas. Reservations can be made by calling 1-866-261-3278 (voice) or 1-800-246-1646 (TTY) at least two hours before you want to be picked up. Reservations can be made for 30 days at a time, up to 30 days in advance. Riders can request a drop-off within the specified DART area by asking the bus driver. However, only a limited number of off-route deviations can be made on any given trip. Requests for a special pick-up or drop-off are taken on a first-come, first-served basis.

Due to safety and other operational considerations (narrow streets, cul-de-sacs, etc.), door-to-door service may not be possible. You may need to board or exit a block or more away from the location requested.

VanPool — Share the Ride

Higher fuel prices, increased insurance rates, tolls and longer drive times make commuting by car more expensive and stressful every day.

Metro manages the largest publicly owned and operated commuter van program in the nation, providing vans for groups of five to fifteen people all over the Puget Sound region. To get started, call 206-625-4500, visit the RideShare website or send an e-mail.

VanShare — Complete your Connection

Let VanShare bridge the gap in your commute. With VanShare, you can connect with a bus, train or ferry to get to and from work. Use a VanShare van on the first or last leg of your trip and from transit connections at bus stops, park-and-rides, and rail stations or ferry terminals. Plus, your van can be available for personal errands during the day. To get started, call 206-625-4500, or send an e-mail.

Expanded bike loading policy

To improve the convenience of linking bicycles and transit, cyclists may load and unload bicycles at all bus stops, including those in downtown Seattle and the transit tunnel.

Be prepared when boarding your bus

To expedite the loading and unloading of passengers, please have your cash fare, transfer or pass ready when boarding the bus and use the rear door when exiting. If passengers are standing, please move toward the back of the bus so other people can board. Also, while standing on a bus, please hold onto an upright or overhead stanchion or seat-back handle. "Help Metro Help You" in case of unexpected starts and stops, while the bus is moving, and while getting on and off buses.

ORCA is here!

ORCA Card

Say hello to the ORCA card, and say goodbye to outdated passes, paper transfers and exact change. ORCA uses smart card technology to automatically account for different fares and transfers on Community Transit, Everett Transit, King County Metro Transit, Kitsap Transit, Pierce Transit, Sound Transit and Washington State Ferries. To get an ORCA card or for more information contact:

ORCA Customer Service
Monday through Friday, 8 am - 5 pm
1-888-988-6722 (ORCA), TTY Relay: 711
Non-English interpreter services: 1-800-823-9230
www.orcacard.com

The ORCA card and traditional Metro passes and taxi scrip are available at the Westlake Customer Stop on the west end of the mezzanine in the Westlake tunnel station (open the first and last four business days of each month only) and at the King Street Center customer service office at 201 S Jackson St in Pioneer Square. Also, ORCA cards can be purchased and re-loaded with additional value at ticket vending machines on the mezzanine or plaza level of each DSTT station, at Sound Transit Link and Sounder Stations, and at the Bellevue, Burien, Eastgate, Federal Way and Northgate transit centers. For retail locations, visit www.orcacard.com

ORCA Zone Fares

If you ride a Metro or ST Express bus with multiple zones and do not travel the full length of the route, let the driver know before you tap your ORCA card. The driver will change the fare so you pay for the correct number of zones.

Never try to board a moving bus

Bus drivers turn their attention to road conditions and traffic when the bus is leaving a bus stop. That is why you should never try to run after or alongside a moving bus; the driver may not see you. Also, drivers are not allowed to stop and pick you up in the street or outside a bus stop. Please, don't put yourself and others at risk by distracting the bus driver; it could cause a serious accident. Be safe, and NEVER try to stop a moving bus.

Updated: September 18, 2013