Dept. of Transportation
Metro Transit Division

King Street Center
201 S Jackson St
Seattle, WA 98104

Archived Rider Alert Page

This page has been archived and is no longer being actively maintained. Some of the links on the page may no longer work. For the latest service change rider alert, visit the Service Change page.

Service Change – Beginning Saturday, Feb. 16, 2013

Making the transit system as efficient as possible.

Every day, changes occur to roads, businesses and communities that affect our transportation network. King County Metro Transit responds to these changes by adjusting and modifying its bus service three times each year. We want to make the transit system as efficient as possible, improve the speed and convenience of your bus trips and deliver service you can rely on.

This Special Rider Alert summarizes service revisions that begin in mid-February. These revisions include eight tunnel routes moving from 3rd Ave to 4th Ave when the transit tunnel is closed, discontinued Route 42 and afternoon Route 216 trips no longer serving the Eastgate Freeway Station. Please read the highlights listed for a summary of all changes, and refer to your route's new pink timetable for more details.

Metro is celebrating 40 years of service to the citizens of King County in 2013. We're proud of the job we've done and we'll continue to work hard to give you easy, convenient access to the places you want to go, while helping you save money, control stress and protect the environment. So when we say, "We'll Get You There," we mean it!

If you have questions or need help planning your trip, call Metro Customer Information at 206-553-3000 (TTY Relay: 711) or visit our Trip Planner.


New pink timetables and trip planning

Pick up a new pink timetable on your bus or at a Metro information rack. On Friday, February 15, complete schedule information and custom printable timetables will be available on Metro Online. You can also plan your trips online as early as February 6 with Metro's Trip Planner by entering a travel date of February 16 or later. Re-check your itinerary before you travel in case of last minute updates.

If you ride Community Transit, Pierce Transit or Sound Transit, please check their websites and new schedules.

Metro's Customer Information office at 206-553-3000 (TTY Relay: 711) is open from 5 a.m. to 10 p.m. Monday through Friday and 8 a.m. to 7 p.m. Saturday and Sunday. It's closed on major holidays.

New trips added to Route 24

A new northbound trip to Central Magnolia leaving 4th Ave S & S Royal Brougham Way at 10:15 pm on weekdays and 10:20 pm on weekends will be added. A southbound trip to downtown Seattle leaving 35th Ave W & W McGraw St at 10:18 pm on weekdays and 10:10 pm on weekends will also be added.

Revised routing for routes 41, 71, 72, 73, 74, 76, 77 and 316 when the transit tunnel is closed

When the transit tunnel is closed, routes 41, 71, 72, 73, 74, 76, 77 and 316 will operate on 4th Ave and 2nd Ave instead of both directions on 3rd Ave.

Northbound, these routes will serve the bus stops on 4th Ave S just south of S Jackson St, and on 4th Ave at James, Madison, University and Pike streets. On Olive Way, routes 41 and 316 will stop at 6th and 8th avenues, and routes 71, 72, 73, 74, 76 and 77 will stop at 6th Ave before making their next stop on Howell St at 9th Ave.

Southbound, these routes will stop on Stewart St at 9th, 7th and 4th avenues, on 2nd Ave at Pike, Marion and James streets and on 2nd Ave Ext S at S Jackson St.

Route 42 discontinued

Due to duplication with other routes, low ridership and other performance issues, Route 42 will be discontinued. Alternative service for portions of Route 42 will be provided by Link light rail and routes 7, 8, 9 and 50.

Metro Rideshare and Vanpool services are also available by calling 206-625-4500 or by sending an email. Find a carpool or vanpool match by visiting The private Senior Services Hyde Shuttle is also available for seniors 55 years of age and older, and people with disabilities of all ages. For more information or to schedule a ride, call 206-727-6262.

The service hours for Route 42 will be reinvested on other routes to address overloads, on-time performance and under-served corridors.

Afternoon Route 216 trips no longer serve the Eastgate Freeway Station, Bay 4

Afternoon Route 216 peak-period trips to the Bear Creek P&R will no longer serve the Eastgate Freeway Station.

For alternative service to the eastbound Eastgate Freeway Station, board Metro routes 212 or 215, or ST Route 554 on 2nd Ave at Stewart, Seneca or Cherry streets, eastbound on S Washington St just west of 4th Ave S or southbound on 5th Ave S just south of S Jackson St. You can also board Route 211 to the Eastgate Freeway Station at the bus stop just south of S Jackson St.

Morning peak-period trips on the Route 216 to downtown Seattle will continue to stop at the Eastgate Freeway Station, Bay 3.

New hours of operation for the Westlake Customer Stop

The Westlake Customer Stop, located on the mezzanine level of Westlake Station, is now only open from 9 am to 5:30 pm on the first and last four business days of each month.

When the Westlake Customer Stop is closed, a new adult ORCA card can purchased at the ORCA ticket vending machines on the mezzanine near the Customer Stop (cash or credit card). Ticket vending machines are also located on the plaza or mezzanine level of each tunnel station, at Sound Transit Link and Sounder stations, at the Bellevue, Burien, Eastgate, Federal Way and Northgate transit centers and at the King Street Center Customer Service office in Pioneer Square at 201 S Jackson St. It can also be purchased online at (credit card), by mail (check or purchase order) or by phone at 1-888-988-6722, TTY Relay 711 (credit card).

To add a monthly pass or E-purse value to an existing ORCA card, use the resources listed above or visit the Bartell Drugs store located at 1404 3rd Ave (3rd Ave & Union St, cash). Also, there are 125 retail outlets throughout the region where a pass or value can be added (follow this link for specific locations).

NOTE: The Reduced Regional Fare Permit (RRFP) ORCA and Youth cards (6 to 18 years old) require proof of eligibility and are not available from the ORCA ticket vending machines. This card can only be purchased by mail or at the King Street Center Customer Service office.

Metro ticket books and taxi scrip can be purchased by mail or at the King Street Center Customer Service office. Ticket books can also be purchased at any Bartell�s or QFC location in King County. For more information, call ORCA at 1-888-988-6722 or Metro at 206-553-3000.

Schedule & Route Revisions

Below is a numerical listing of affected routes throughout Metro's service area. Visit Metro Online or pick up a new pink timetable for complete route and schedule information.�

Metro Service Revisions

Metro is making some scheduling changes to reduce costs, preserve bus service and operate more efficiently. You may notice differences in the arrival and departure times of your route.

This route will be deleted:

Sound Transit Service Revisions

ST 510, 511, 512, 513

These routes will no longer serve the bus stops northbound on 6th Ave S just north of S Atlantic St and southbound on Airport Way S just south of S Royal Brougham Way.

ST 550

Each eastbound trip to Bellevue leaving Convention Place Station between 4:31 and 5:25 pm will leave one minute earlier.

ST 556

Westbound trips will be revised to operate every 30 minutes between 5:18 am and 8:48 am. Also, one westbound trip to Northgate leaving the Issaquah Highlands P&R at 8:18 am will be added.

Eastbound trips to the Issaquah Highlands P&R leaving the Northgate TC at 4:13 and 4:36 pm will be revised to leave 5 minutes earlier at 4:08 and 4:31 pm.

ST 566

Morning peak-period trips to Overlake will be revised to ensure connections with Sounder trains at Kent Station.

For detailed Sound Transit service and schedule information, please check Sound Transit's Ride the Wave Transit Guide.

Holiday Service

Metro Transit

Metro bus routes will operate a regular weekday with "When no UW" schedule on Presidents Day, Monday, February 18, and a Sunday schedule on Memorial Day, Monday, May 27. Please check the Holiday Service page for details.

Sound Transit

Routes 522, 540, 542, 545, 550, 554, 555, 556, 560, Link, Sounder

The Sound Transit bus routes listed above operated by Metro, and those operated by Pierce Transit (routes 566 and 577), will operate a weekday schedule on Presidents Day, Monday, Feb 18, and a Sunday schedule on Memorial Day, Monday, May 27.

Link will operate a reduced weekday schedule* on Presidents Day and a Sunday schedule on Memorial Day.

Sounder commuter rail will operate a weekday schedule on Presidents Day with no service on Memorial Day.

For holiday service information for ST routes operated by Pierce Transit and Community Transit -- including routes 510, 511, 513, 532, 535, 574, 566, 577, 578, 590, 592, 593, 594, 595 and Tacoma Link — please visit Sound Transit.

*Reduced weekday service operates on a weekday schedule but, because of lower demand, some trips will be canceled.

Reduced Service when UW is not in session

Designated trips on routes 31, 32, 65, 67, 68, 75, 167, 197, 205, 271, 277, 372 and 373 will be canceled on Presidents Day, Monday, Feb 18, and on Memorial Day, Monday, May 27. Designated trips on these routes will also be canceled from Monday, March 25, thru Friday, March 29, when the University of Washington is not in session.

"Stay in touch" by signing up for Metro Transit Alerts

Transit Alert subscribers can receive e-mail and text notification when their service is significantly affected by weather, traffic, construction, events or other major disruptions.

What's different about DART?

Dial-A-Ride Transit allows riders to request a pick-up or drop-off at locations away from the bus�s regular route within specified DART service areas. Reservations can be made by calling 1-866-261-3278 (voice) or 1-800-246-1646 (TTY) at least two hours before you want to be picked up. Reservations can be made for 30 days at a time, up to 30 days in advance. Riders can request a drop-off within the specified DART area by asking the bus driver. However, only a limited number of off-route deviations can be made on any given trip. Requests for a special pick-up or drop-off are taken on a first-come, first-served basis.

Due to safety and other operational considerations (narrow streets, cul-de-sacs, etc.), door-to-door service may not be possible. You may need to board or exit a block or more away from the location requested.

VanPool � Share the Ride

Higher fuel prices, increased insurance rates, tolls and longer drive times make commuting by car more expensive and stressful every day. Metro manages the largest publicly owned and operated commuter van program in the nation, providing vans for groups of five to fifteen people all over the Puget Sound region. To get started, call 206-625-4500, visit the RideShare website or send an e-mail.

VanShare � Complete your Connection

Let VanShare bridge the gap in your commute. With VanShare, you can connect with a bus, train or ferry to get to and from work. Use a VanShare van on the first or last leg of your trip and from transit connections at bus stops, park-and-rides, and rail stations or ferry terminals. Plus, your van can be available for personal errands during the day. To get started, call 206-625-4500, or send an e-mail.

Updated: September 18, 2013