Dept. of Transportation
Metro Transit Division
King Street Center
201 S Jackson St
Seattle, WA 98104
Archived Rider Alert Page
This page has been archived and is no longer being actively maintained. Some of the links on the page may no longer work. For the latest service change rider alert, visit the Service Change page.
Service Change – Beginning Saturday, June 9, 2012
Making the transit system as efficient as possible.
Every day, changes occur to roads, businesses and communities that affect our transportation network. King County Metro Transit responds to these changes by adjusting and modifying its bus service three times each year. We want to make the transit system as efficient as possible, improve the speed and convenience of your bus trips and deliver service you can rely on.
This Special Rider Alert summarizes service revisions that begin in early June. These revisions include several routes with schedule adjustments and trip additions, nine discontinued routes and the addition of new Route 178 that will provide weekday commuter service between the South Federal Way P&R and downtown Seattle. Also, Route 25 will be revised to operate through the UW campus and Route 348 will no longer operate the loop from 20th Ave NW to 24th Ave NW in Richmond Beach. Please read the highlights listed for a summary of all changes, and refer to your route’s new green timetable for more details.
Metro has many transportation options and services available to you in King County. Take your pick of travel modes: bus, train, VanPool, VanShare, Rideshare, Access vans for eligible riders, carpool, bike-and-ride and more. Name the place where you want to go — work, home or play — and choose your time. You'll find that Metro has a solution for you.
At Metro, we're working hard to give you easy, convenient access to the places you want to go, while helping you save money, control stress and protect the environment. So when we say, "We'll Get You There," we mean it!
If you have questions or need help planning your trip, call Metro Customer Information at 206-553-3000 (TTY Relay: 711) or visit our Trip Planner.
Pick up a new green timetable on your bus or at a Metro information rack. On Friday, June 8, complete schedule information and custom printable timetables will be available on Metro Online. You can also plan your trips online as early as May 30 with Metro's Trip Planner. Remember to enter a travel date of June 9 or later.
Metro's Customer Information office at 206-553-3000 (TTY Relay: 711) is open from 5 a.m. to 10 p.m. Monday through Friday and 8 a.m. to 7 p.m. Saturday and Sunday. It's closed on major holidays.
New Route 178 will provide peak-period express service between the South Federal Way P&R and the Federal Way Transit Center and downtown Seattle, replacing discontinued Route 196. It will operate via the Federal Way/S 320th St P&R and will operate in conjunction with Route 177 between S 320th St and downtown Seattle, following the same routing.
The southbound trip leaving 2nd Ave & Pike St at 6:13 pm will be the only trip to serve the Star Lake P&R. Route 178 will not serve the bus stop on the northbound on-ramp to I-5 just north of S 272nd St.
Please refer to the Route 178 map for more information.
Route 25 will be revised to operate in both directions via the UW campus (see map below). It will no longer operate on NE 45th St between Montlake Blvd NE and 15th Ave NE, or on 15th Ave NE between NE 45th St and NE 40th St.
Also, service frequency will be reduced from 30 minutes to 60 minutes during the morning and afternoon peak periods.
Route 348 will be revised to operate in both directions on NW 196th St between 20th Ave NW and 24th Ave NW in Richmond Beach. It will no longer operate on 20th Ave NW, 21st Pl NW, 23rd Pl NW or 24th Ave NW.
Due to low ridership and other performance issues, the routes listed below will be discontinued and alternative routes and service options are provided. The service hours on deleted routes will be reinvested on other routes to address overloads, on-time performance and under-served corridors.
Beginning Saturday, Sept. 29, the Ride Free Area in downtown Seattle will end. At the same time, riders will pay on entry for all trips in King County. Using your ORCA card is the quickest way to board and it gives you a two-hour transfer window when making multiple bus trips within a short timeframe.
These changes will standardize Metro’s boarding procedure. You will board and pay at the front door for every ride. The only exceptions will be on Metro’s RapidRide lines and ST’s Link Light Rail which allows boarding at all doors.
Having everyone pay on entry may add to the time it takes to board the bus, especially in the tunnel and at busy downtown Seattle bus stops during commute times. However, these changes will make Metro’s system simpler to use. It also will help speed up the deboarding process. Riders will be encouraged to exit through the rear doors whenever possible. People who use wheelchairs or have mobility issues can still exit through the front door, and so can passengers who have loaded a bicycle on the bike rack and need to unload it quickly.
Metro is working on an implementation plan to make operational changes in the Downtown Seattle Transit Tunnel and on surface streets to keep buses moving efficiently. This plan will also address providing transportation assistance for people with little or no income who use the Ride Free Area to get to and from essential services in the downtown area.
Transit Alert subscribers can receive e-mail and text notification when their service is significantly affected by weather, construction, events or other major disruptions.
Schedule & Route Revisions
Below is a numerical listing of affected routes throughout Metro’s service area. Visit Metro Online or pick up a new green timetable for complete route and schedule information.
Metro is making some scheduling changes to reduce costs, preserve bus service and operate more efficiently. You may notice differences in the arrival and departure times of your route.
ST Routes 522, 542, 545, 550, 554, 555, 556, 560, Link, Sounder
The Sound Transit bus routes listed above operated by Metro, and those operated by Pierce Transit (routes 566 and 577), will operate a weekday schedule on Veterans Day Observed, Monday, Nov 12; the day after Thanksgiving, Friday, Nov 23; Christmas Eve, Monday, Dec 24; New Year’s Eve, Monday, Dec 31; and Martin Luther King Jr. Day, Monday, Jan 21, 2013. Sunday schedules will be in effect on Veterans Day, Sunday, Nov 11; Thanksgiving Day, Thursday, Nov 22; Christmas Day, Tuesday, Dec 25; and New Year’s Day, Tuesday, Jan 1, 2013.
Link will operate the same schedules as the routes listed above except for Saturday service on the day after Thanksgiving, Christmas Eve and Martin Luther King Jr. Day, and extended Saturday service on New Year’s Eve.
Sounder commuter rail will not operate on these holidays except for a weekday schedule on Veterans Day Observed and Martin Luther King Jr. Day, and a reduced weekday schedule on Christmas Eve and New Year’s Eve.
For holiday service information for ST routes operated by Pierce Transit and Community Transit -- including routes 510, 511, 513, 532, 535, 574, 566, 577, 578, 590, 592, 593, 594, 595 and Tacoma Link — please visit Sound Transit.
ST Route 542
At the Redmond TC, westbound Route 542 trips to downtown Seattle will leave from Bay 5 instead of Bay 6. Eastbound trips arriving from Seattle will stop at Bay 1 instead of Bay 6.
ST Route 550
On weekdays, two westbound trips to downtown Seattle leaving the Bellevue TC at 12:20 and 8 am, and five eastbound trips to Bellevue leaving Convention Place Station at 3:00, 3:16, 3:38, 4:08 and 6:40 pm will be added.
Route 550 trips will operate every five to seven minutes between 4:19 pm and 5:06 pm. Also, the Route 550 schedule will be adjusted after 8 pm each night to improve connections with the RapidRide B Line at the Bellevue TC.
In preparation for the end of the Ride Free Area this fall, inbound Route 550 trips to downtown Seattle will stop at Bay A instead of Bay B between International District and Westlake Tunnel Stations.
ST Route 554
Eastbound trips to the Issaquah Highlands P&R will have minor weekend schedule adjustments.
ST Route 560
Route 560 will have significant evening schedule adjustments to improve connections with the RapidRide B Line at the Bellevue TC.
ST Route 566
Route 566 will have weekday schedule adjustments to improve on-time performance and connections with other routes.
ST Route 577
One northbound trip to downtown Seattle leaving the Federal Way TC between 6 and 7 am will be added. Also, minor morning schedule adjustments will be made.
ST Route 578
Sunday service on Route 578 will be implemented.
Service between Puyallup and Tacoma will be discontinued. On weekdays, the southbound trip to Tacoma leaving Bay 2 at the Federal Way TC at 5:18 am and two trips leaving 4th Ave & Lenora St at 5:50 and 6:30 am will be deleted. Also, a new southbound trip leaving 4th Ave & Lenora St at 10:57 pm and a new northbound trip leaving Puyallup Station at 9:04 pm will be added on weekdays.
ST Route 586
Two northbound trips to the U-District leaving downtown Tacoma at 9:07 and 10:07 am and two southbound trips to downtown Tacoma leaving the U-District at 12:38 and 1:38 pm will be canceled for the summer (June-September).
For detailed Sound Transit service and schedule information, please check Sound Transit's Ride the Wave Transit Guide.
Metro bus routes will operate a Sunday schedule on Independence Day, Wednesday, July 4, and Labor Day, Monday, Sept. 3.
Please check our Holiday Service page or your route's timetable for details:
Designated trips on routes 31, 65, 67, 68, 75, 133, 167, 197, 205, 271, 277, 372 and 373 will be canceled from Monday, June 11, to Friday, June 15, and from Monday, August 20 to Friday, Sept. 21, when the University of Washington is not in session.
Dial-A-Ride Transit allows riders to request a pick-up or drop-off at locations away from the bus’s regular route within specified DART service areas. Reservations can be made by calling 1-866-261-3278 (voice) or 1-800-246-1646 (TTY) at least two hours before you want to be picked up. Reservations can be made for 30 days at a time, up to 30 days in advance. Riders can request a drop-off within the specified DART area by asking the bus driver. However, only a limited number of off-route deviations can be made on any given trip. Requests for a special pick-up or drop-off are taken on a first-come, first-served basis.
Due to safety and other operational considerations (narrow streets, cul-de-sacs, etc.), door-to-door service may not be possible. You may need to board or exit a block or more away from the location requested.
Higher fuel prices, increased insurance rates, tolls and longer drive times make commuting by car more expensive and stressful every day. Metro manages the largest publicly owned and operated commuter van program in the nation, providing vans for groups of five to fifteen people all over the Puget Sound region. To get started, call 206-625-4500, or send an e-mail.
Let VanShare bridge the gap in your commute. With VanShare, you can connect with a bus, train or ferry to get to and from work. Use a VanShare van on the first or last leg of your trip and from transit connections at bus stops, park-and-rides, and rail stations or ferry terminals. Plus, your van can be available for personal errands during the day. To get started, call 206-625-4500, or send an e-mail.
Why are things changing?
Metro is making some scheduling changes to reduce costs, preserve bus service, and operate more efficiently. You may notice differences in the schedule for your route or trip. Metro also has deleted some routes and trips.
Past Service Changes