Metro’s Sales and Customer Service group sets record

Metro’s Sales and Customer Services group dealt with incredible growth in customer contacts during 2007 – including Web site visits, phone calls, and pass and cash fare sales.

The Metro Online Website led the way, racking up more than 7.3 million visits. That was 10 percent more than in 2006 and 34 percent more than 2005. And, there were 5.2 million separate visits to the online Trip Planner in 2007.

The Rider Information Office received more than 1.48 million telephone calls. Most were handled through the automated information system, but staff provided personalized assistance to more than 662,000 of those callers – almost 10 percent above 2006 levels.

For the sales office, farebox cash reached an all-time high of $26.3 million deposited. The total units of passes, ticketbooks and other fare media sold was more than 1.3 million.