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Frequently Asked Questions

What is a Commute Coach?

The Commute Coach is the coordinator of the commuter van while the group is forming. The coach recruits commuters, organizes the group, and assists the team to cross the finish line in their new Metro vanpool or vanshare. The coach is a participant in a current or future King County Metro commuter van.

Through the Commute Coach program, coaches will receive support and resources from Metro to build a team. Coaches can also join the online community to seek advice from other coaches as well as share their expertise.

Am I eligible to be a Commute Coach?

To qualify, coaches complete the requirements listed on the pledge form. Coaches need to recruit new riders who have not participated in another vanpool or vanshare in the past 60 days.

Employee Transportation Coordinators or anyone being paid professionally to assist people with commute options are ineligible for the reward portions of this promotion, but can utilize the resources in the Coaches’ Corner and can participate in the online community.

More about Rules and Eligibility Requirements »

How do I become a Commute Coach?

Take the pledge. Once you have taken the pledge, then register at RideshareOnline.com and create a trip.

How do I earn the $100 MasterCard Gift Card?

Coach a group of commuters to start a new King County Metro Vanpool or Vanshare group. Once the group starts on the road, go to RideshareOnline.com and track one day using the online calendar, then confirm the incentive in the rewards section of your account. Make sure your mailing address is up-to-date since the gift card will be mailed directly to your home. If you haven't received your gift after 6 or more weeks, please contact us at 206-625-4500.

I’m already in a van, can I be a coach for vans I’m not in?

Yes! If you are already in a commuter van, and want to help others make their commute better, you can be a coach and help them get a new van together!

Is there a limit to the number of vans I can be a coach for?

You can help start as many vans as you want, and we appreciate your enthusiasm about the Commuter Van program! There is a limit of up to five $100 MasterCard Gift Cards, one for each of the first five groups you coach.

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  • Local Calls: 206-625-4500
  • Toll Free: 1-800-427-8249
  • TTY Relay: 711
  • Fax: 206-684-2166

Mailing Address:
Rideshare Operations
KSC-TR-0812
201 S Jackson St
Seattle, WA 98104-0770

Accessible commuter vans are available to groups upon request; TTY users, please dial your relay service at 7-1-1 to get in touch with rideshare staff (available 8 AM to 5 PM, Monday through Friday); RideshareOnline.com translation service available to ESL customers via a conference by calling 206-625-4500 (available 8 AM to 5 AM, Monday through Friday).