How to Ride Metro

Accessible Buses & Stops

Ramps, lifts and kneeling buses

Most of Metro’s buses now have ramps. Anyone can request that the ramp or lift be lowered. These aren’t just for riders using wheelchairs. The buses with ramps can also kneel, lowering the floor of the bus to make boarding easier. Ask the driver to kneel the bus if it would make it safer for you to board.

Make sure your bus stop is accessible before you travel.

It's a good idea to find out if a lift or ramp can be used at the bus stops where you will get on and off the bus. The bus stop sign will be marked with one of three stickers:

International Access Symbol Sticker
International Access Symbol Sticker

The international access symbol means anyone can use the lift or ramp at the bus stop.

Limited Lift Use Space Sticker
Limited Lift Use Space Sticker

The international access symbol with diagonal lines to the right and the words, 'Limited Lift Use Space' means the bus stop is accessible but with limited space.

No Lift Sticker
No Lift Sticker

"No Lift" decal means the lift or ramp cannot be used at that stop.

To find out if your bus stop is accessible, please call Metro or use Trip Planner by selecting 'Accessible Trip' in the advanced options.

Barriers

Sometimes it is the little things that make it possible to ride the bus with your disability. You may need the bus driver to tap your ORCA card for you, or there might be construction at your bus stop and you need the driver to stop a little ahead of the bus stop. Metro drivers make these exceptions when possible and when it is needed because of your disability. Ask. The driver will tell you whether or not they can make your requested exception. If they can’t, they will tell you specifically why. If you feel the exception should have been made, contact Metro’s Customer Service.

We provide free transit instruction for people with disabilities and seniors.

For more information contact the Transit Instruction Program at 206-749-4242 (TTY Relay: 711).