Accessible Services

Special Assistance Cards

In the mid-1980's, Metro staff and a Metro advisory committee of blind and deaf-blind transit users worked together to pioneer the use of Bus Identifier cards. These cards can be used to communicate to the driver the route you wish ride.

There are three colors of Bus Indentifier cards:

  • White: For blind riders
  • Yellow: For deaf-blind riders
  • Orange: For limited English proficiency riders

As a deaf-blind rider, you can expect an operator to exit the coach and meet you in the bus zone. They will gently tap your forearm to get your attention and using their fingertips will carefully use the Print on Palm method to print the route number on the open palm of your hand. They will place your hand in the crook of their arm and guide you to the bus and will assist you to a seat if you like.

They will carefully read any written or printed information on the assistance card and will keep the card with them until your stop.

When your stop is reached, the operator will tap your forearm, return your card and assist you off the bus if requested.