Metro provides equal access to all its services. Whether it is taking a bus, planning a trip, or trying out one of our many Rideshare programs, Metro is committed to getting you where you want to go.
Let’s talk. We know that disabilities affect each customer's trip in different ways. Contact our customer service office and talk with a customer service representative. We can get you started in finding the right service for you, take a complaint if you feel we are not providing you with equal access or see if we need to make an exception to a policy in order that you may ride.
Here’s what you can expect when you contact us.
No matter how you contact us, expect our representatives to treat you with respect and show sensitivity to your disability.
- Call us
- Submit your comments online
- Write us at:
201 S Jackson St
Seattle, WA 98104
For questions or comments about Metro’s ADA paratransit program, contact Access Transportation. This service is for registered customers when their disability prevents them from riding the bus.
Once we receive your concern, we will send an acknowledgement and a response, or if the concern will take time to investigate, we will let you know how long it will take. Our response will include not only what the outcome was, but also why. Sometimes the solution can take more time. If that happens, we will let you know. If we are not able to meet your request, we will work with you to see if there is an alternative solution that we can do.
If we did not resolve your concern to your satisfaction and the concern is about accessibility, ask the Customer Service Representative to speak with Metro’s ADA Compliance Officer. Or you can call the Accessible Services office directly at 206-263-3113 (TTY Relay: 711) or email firstname.lastname@example.org. You will receive a call-back no later than the next business day.
Additional Transportation Tools
AccessMap is a free online travel planner offering customizable suggestions for people who need accessible or pedestrian-friendly routes.
Vets-Go is a gateway to transportation options in the King County area for veterans, persons with disabilities, senior citizens and others with special transportation needs. It provides links to transportation tools such as the transit trip planner, and includes a searchable database to allow people with special transportation needs, case managers, and agencies to find transportation in the King County area.
King County 2-1-1 provides comprehensive information on health and human services available to King County residents. Their Information and Referral Specialists can provide information on food, shelter, housing, rent and utility assistance, legal assistance, financial assistance, governmental assistance programs, health care, employment, transportation, education and family support programs. Dial 211 (TTY Relay: 711)
The Accessible Services group works to equip and motivate the community to provide additional mobility solutions, and empower the public with information to make informed choices. We manage the Access Transportation program, and develop innovative transportation products, technologies and services that are accessible and usable by all people.
Summary of services in multiple languages:
The King County Transit Advisory Commission provides suggestions and recommendations to the King County Department of Transportation on transportation services for elderly people and people with disabilities.