Accessible Services

Calling Out Stops

All of Metro Transit's 2,500 drivers received training about the importance of stop annoucements. Drivers will be reminded that Metro's policy is to announce major intersections, destination points, transfer points with other fixed routes, and at customer request.

In addition, Metro Transit requires stop annoucements at stops where express and limited service begins and ends.

  • Metro worked with focus groups of blind, partially sighted and disabled riders to formulate the driver training program for calling out stops.
  • Training for drivers is ongoing. We monitor the program to ensure customer service.
  • Metro uses an automated stop annoucement (ASA) system in coaches when available. If it is not, Metro requires drivers to use a microphone to annouce stops or speak loudly enough to be heard in the priority seating area.

 

Get Involved

The King County Transit Advisory Commission provides suggestions and recommendations to the King County Department of Transportation on transportation services for elderly people and people with disabilities.

Connect with us

  • Call us at 206-205-5000
    TTY Relay: 711
  • Email us »
  • By Mail:
      Access Transportation
      821 Second Avenue
      Suite 200
      Seattle, WA 98104.