All of Metro Transit's 2,500 drivers received training about the importance of stop annoucements. Drivers will be reminded that Metro's policy is to announce major intersections, destination points, transfer points with other fixed routes, and at customer request.
In addition, Metro Transit requires stop annoucements at stops where express and limited service begins and ends.
- Metro worked with focus groups of blind, partially sighted and disabled riders to formulate the driver training program for calling out stops.
- Training for drivers is ongoing. We monitor the program to ensure customer service.
- Metro uses an automated stop annoucement (ASA) system in coaches when available. If it is not, Metro requires drivers to use a microphone to annouce stops or speak loudly enough to be heard in the priority seating area.
The King County Transit Advisory Commission provides suggestions and recommendations to the King County Department of Transportation on transportation services for elderly people and people with disabilities.
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