Access Transportation Holiday Service Levels

• The Access call center (206-205-5000 or 206-749-4286 for TTY users) is open from 8 a.m. to 5 p.m. daily to take advance reservation ride requests and confirm or cancel existing rides. While you must request your trip by 5 p.m. the day before you need the ride, you can request rides up to 3 days in advance. Same-day Access rides are not available. After hours, you can use the automated Rideline system to confirm or cancel rides.
• If you need an Access ride on a holiday, contact the call center to see if your ride falls within that holiday's service areas and hours and can be scheduled.
• Except for dialysis and life-sustaining medical trips, all 'subscription service' is cancelled on the holidays noted below. If you still need your subscription ride, or if you need a different ride, contact the call center by 5 p.m. the day before the holiday to see if your ride falls within the service area and can be scheduled.
• There is no change to subscription service or the service area for Columbus Day or Veterans Day. If you have a subscription ride scheduled for one of those holidays and you don't need it, please remember to contact the call center by 5 p.m. the day before to cancel the trip.
• The Access 'Service Area' varies based on the amount of regular Metro non-commuter fixed route bus service operated on weekdays, Saturdays and Sundays. On major holidays, Metro buses are usually on a Sunday schedule. This means there are fewer routes operating shorter hours than on weekdays. Therefore, Access operates shorter hours and smaller service areas on those major holidays noted below as having a Sunday service area. In these cases, the weekday Transit Now expanded service area is NOT in effect.
• Please note that Adverse Weather conditions may affect our ability to provide service during winter months or during unusual weather conditions.

Holiday Service Calendar