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Join us in planning a future public transportation system that gets you where you want to go—easier and faster.
This annual report lets the public see how Metro is doing on 61 performance measures — safety and security, customer satisfaction, service reliability, cost control, energy efficiency and more.
This report describes a vision for the future of King County's public transportation system and sets objectives, goals, and strategies for getting there.
Metro uses service guidelines to evaluate, design and modify transit services to meet changing needs and to deliver efficient, high-quality service.
Metro analyzes its transit system annually using the service guidelines, and uses this report to plan and manage the system.
In 2015, a task force appointed by the County Council reviewed Metro’s service guidelines and recommended changes that are presented in this report.
King County Council has asked Metro to form a new task force to further analyze how transit service is evaluated and allocated.
Dept. of Transportation
Metro Transit Division
King Street Center
201 S. Jackson St
Seattle, WA 98104