Telephone and Mail Order

Order Ticketbooks, Metro reduced fare stickers and monthly Access Passes, as well as gift certificates*. PugetPasses are only available for businesses and agencies ordering five or more.

To place your order by mail:

• Print a copy of Metro's Pass and Ticketbook order form [PDF 181kb, 2 pgs]. (Form effective Jan. 2011)
• Send your completed order form to:
  
  King County Metro Transit
  Pass Sales Office
  201 S. Jackson St, MS KSC-TR-0108
  Seattle, WA 98104-3856
  Note: Checks, money orders, VISA® or MasterCard® are accepted.

To place your order by phone:

• View Metro's Pass and Ticketbook order form [PDF 181kb, 2 pgs]. (Form effective Jan. 2011)
• Call 206-624-PASS (206-624-7277)
• Order using a VISA® or MasterCard®
• Representatives are available 8:30 am to 4:30 pm Monday through Friday (except Holidays) and our automated system is available 24 hours per day.

More Information:

To request a mail order form be mailed to you, please e-mail us at metro.pass-sales@kingcounty.gov and include your full postal mailing address including ZIP code. We accept personal checks, money orders, Visa® and Mastercard® for mail orders.

Passes go on sale on or about the 10th day of the month for passes valid the following month. Ticketbooks are sold at all times. Pass orders received after the 10th of the month and all Ticketbook orders are processed and mailed (via the United States Postal Service) within 3 business days from the date of receipt. You can order your passes earlier in the month, and your order will be mailed on or about the 10th - if you pay by credit card, your account will not be charged until your order is filled. We must receive your pass order by the 22nd of the month to ensure delivery by the first of the following month.

Please note: All orders of $100 or more are sent certified mail, which requires a signature for delivery. You may have your order sent to your work address if no one will be available to sign for the order at your home address.

* Metro Gift Certificates are redeemable for transit fare media at Metro Customer Services offices or through Metro's mail order service. They are available in select amounts through Metro's Online Pass Sales Store and are available in any amount through Metro's Telephone and Mail Order Office.

Metro is not responsible for delays in the mail.

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