Customer Services

How can we help?

Metro Customer Phone Center photo

"Service, above all else" describes how Metro works to assist customers before, during and after their ride.

We're ready to help with trip planning, fare purchases, lost and found and employer commuter services, and we offer many ways to contact us for assistance.


Hearing Impaired/TTY Relay call: 711

Our Customer Information Office hours are weekdays 5:00 a.m. to 10:00 p.m., weekends 8:00 a.m. to 7:00 p.m., and closed on holidays.

Need an interpreter?

Interpreters are available

If you require an interpreter, please call 206-553-3000 and select the interpreter option (Press 1) from the menu when prompted. Please let the Metro representative know which language is needed. It will take a moment but an interpreter, in the requested language, will join the call. Nearly 200 languages are covered by the translation line. Please note that interpreter calls may take longer.


King Street Center

King Street Center map

201 S. Jackson St.
Seattle, WA 98104

Mon - Fri: 8:00 a.m. to 5:00 p.m.
Closed on weekends and holidays

Directions and public transit
Directions, parking and map or plan your trip to King Street Center.

Westlake Customer Stop

Westlake Customer Stop map

Westlake Station
(west end on the Mezzanine, near Macy's)

Open 9:00 a.m. to 5:30 p.m. on the first and last four business days of each month only (effective 1/1/13).
Closed on weekends and holidays

Tunnel Map and public transit
View map or plan your trip to Westlake Customer Stop.

Common requests

Have a complaint or commendation?

Use one of our online forms. We value your input.