Customer Services

Lost & Found

Lost emergency items

medicine wallet

If you believe an emergency item such as a wallet or prescription medication is currently on a bus:

  1. Call Metro at 206-553-3000 (TTY Relay: 711).
  2. Please wait and a customer service specialist will be happy to assist you.
  3. Give the specialist a description of the lost item (such as color, brand name, fabric).
  4. If you discovered your lost item within 30 minutes of bus departure, a specialist may be able to help you meet the bus.

Lost bike program

  • Call Metro at 206-553-3000 (TTY Relay: 711) after 10:30 a.m. on the following business day
  • Bikes are held for only 10 days.

General information about lost items on Metro Transit

To check on a lost item, call Metro at 206-553-3000 (TTY Relay: 711) after 10:30 a.m. on the following business day to allow staff the time needed to sort newly-received items.

Please provide a detailed description with as much information as possible, such as:

  • A description of the lost item (such as color, brand name, fabric)
  • Route number of the bus on which the item was lost
  • Date and time the item was lost
  • Where you boarded the bus
  • Where you were seated on the bus

All items are held for 30 days, except bikes are held for 10 days due to storage limitations.

Please note

All items are held for 30 days, except bikes are held for 10 days due to storage limitations.

206-553-3000

Hearing Impaired/TTY Relay call: 711

Our Customer Information Office hours are weekdays 5:00 a.m. to 10:00 p.m., weekends 8:00 a.m. to 7:00 p.m., and closed on holidays.

Claim found items at the Lost and Found office on weekdays from 9:00 a.m. to 1:00 p.m. and 2:00 p.m. to 5:00 p.m. The Lost and Found is closed on weekends and holidays.