Customer Services

How can we help?

If you have any questions or comments about our service, please don't hesitate to let us know. Our staff is ready to assist you. There are several ways for you to reach us. Choose the option that works best for you.

Call us


WA Relay: 711

Call Center hours of operation

New Hours for Customer Service
  • Open 6:00 a.m. to 8:00 p.m. for trip planning and lost & found calls.
  • Open 8:00 a.m. to 5:00 p.m. for fare/pass information and customer comments.
  • Closed on weekend and holidays.

Need an interpreter?

Interpreters are available

If you require an interpreter, please call 206-553-3000 and select the interpreter option (Press 1) from the menu when prompted. Please let the Metro representative know which language is needed. It will take a moment but an interpreter, in the requested language, will join the call. Nearly 200 languages are covered by the translation line. Please note that interpreter calls may take longer.

For general King County information:

Call 206-296-0100, or go to the King County Directory to find county employees and services.

Use our comment forms

Use the following comment forms to submit your feedback about:

Mail us or visit in-person

You can send mail to:

Customer Information Office
King Street Center
201 S. Jackson St.
Seattle, WA 98104-3856

Or visit us in-person at either of these customer service offices:

King Street Center

King Street Center map


201 S. Jackson St.
Seattle, WA 98104

Hours of operation

  • Open weekdays from 8:30 a.m. to 4:30 p.m.
  • Claim found items at the Lost and Found office on weekdays from 8:30 a.m. to 1:00 p.m. and 2:00 p.m. to 4:30 p.m.
  • Closed on weekends and holidays.

Westlake Customer Stop

Westlake Customer Stop map


Westlake Station
(west end on the Mezzanine, near Macy's)

Hours of operation

  • Open 8:30 a.m. to 4:30 p.m. on the first and last four business days of each month only
  • Closed on weekends and holidays.
customer service specialist talking with a customer on the phone.

Common requests

Title VI Compliance

King County Metro Transit does not discriminate in the provision of service on the basis of race, color, and national origin. Read more

See also: