Beginning February 14, Metro's Customer Information office will be open from 6:00 a.m. to 8:00 p.m. Monday through Friday for trip planning and Lost & Found calls, and from 8:00 a.m. to 5:00 p.m. for ORCA calls and customer comments. The office will be closed on weekends and major holidays.

The Customer Stop on the mezzanine level of Westlake Station will be open from 8:30 a.m. to 4:30 p.m. on the first and last four business days of each month. The Customer Service office and Lost & Found at the King Street Center in Pioneer Square (201 S Jackson St) will be open from 8:30 a.m. to 4:30 p.m. Monday through Friday.