Contact Us

We have several ways for you to reach us. Choose the option that works best for you.

By phone

For trip planning, routes, schedules, fare/pass information, feedback and lost items:

206-553-3000

Hearing Impaired/TTY Relay call: 711

Our Customer Information Office hours are weekdays 5:00 a.m. to 10:00 p.m., weekends 8:00 a.m. to 7:00 p.m., and closed on holidays.

Need an interpreter?

Interpreters are available

If you require an interpreter, please select the interpreter option (Press 1) from the menu when prompted. Please let the Metro representative know which language is needed. It will take a moment but an interpreter, in the requested language, will join the call. Nearly 200 languages are covered by the translation line. Please note that interpreter calls may take longer.

For general King County information:

Call 206-296-0100, or go to the King County Directory to find county employees and services.

By comment form or e-mail

Use the following comment forms to submit your feedback about:

You may also send us an email.

By mail and in-person

You can send mail to:

Metro Transit
King Street Center
KSC-TR-0415
201 S. Jackson St.
Seattle, WA 98104-3856

Or visit us in-person at either of these customer service offices:

King Street Center

King Street Center map

Location
201 S. Jackson St.
Seattle, WA 98104

Hours
Mon - Fri: 8:00 a.m. to 5:00 p.m.
Closed on weekends and holidays

Directions and public transit
Directions, parking and map or plan your trip to King Street Center.
 

Westlake Customer Stop

Westlake Customer Stop map

Location
Westlake Station
(west end on the Mezzanine, near Macy's)

Hours
Open 9:00 a.m. to 5:30 p.m. on the first and last four business days of each month only (effective 1/1/13).
Closed on weekends and holidays

Tunnel Map and public transit
View map or plan your trip to Westlake Customer Stop.

Title VI Compliance

King County assures every effort will be made to ensure nondiscrimination in all of its programs and activities, whether those programs and activities are federally funded or not. Please refer to King County's Title VI Policy to learn more about King County's compliance with Title VI of the Civil Rights Act of 1964.