Metro Online Home Page

Contact Us

We have several ways for you to reach us. Choose the option that works best for you.

By phone

For trip planning, routes, schedules, fare/pass information, feedback and lost items:


Hearing Impaired/TTY Relay call: 711

Our Customer Information Office hours are weekdays 5:00 a.m. to 10:00 p.m., weekends 8:00 a.m. to 7:00 p.m., and closed on holidays.

New customer service hours coming soon

New Hours for Customer Service

Beginning February 14, Metro's Customer Information office will be open from 6:00 a.m. to 8:00 p.m. Monday through Friday for trip planning and Lost & Found calls, and from 8:00 a.m. to 5:00 p.m. for ORCA calls and customer comments. The office will be closed on weekends and major holidays.

The Customer Stop on the mezzanine level of Westlake Station will be open from 8:30 a.m. to 4:30 p.m. on the first and last four business days of each month. The Customer Service office and Lost & Found at the King Street Center in Pioneer Square (201 S Jackson St) will be open from 8:30 a.m. to 4:30 p.m. Monday through Friday.

Need an interpreter?

Interpreters are available

If you require an interpreter, please call 206-553-3000 and select the interpreter option (Press 1) from the menu when prompted. Please let the Metro representative know which language is needed. It will take a moment but an interpreter, in the requested language, will join the call. Nearly 200 languages are covered by the translation line. Please note that interpreter calls may take longer.

For general King County information:

Call 206-296-0100, or go to the King County Directory to find county employees and services.

By comment form or e-mail

Use the following comment forms to submit your feedback about:

You may also send us an email.

By mail and in-person

You can send mail to:

Customer Information Office
King Street Center
201 S. Jackson St.
Seattle, WA 98104-3856

Or visit us in-person at either of these customer service offices:

King Street Center

King Street Center map

201 S. Jackson St.
Seattle, WA 98104

Mon - Fri: 8:00 a.m. to 5:00 p.m.
Closed on weekends and holidays

Directions and public transit
Directions, parking and map or plan your trip to King Street Center.

Westlake Customer Stop

Westlake Customer Stop map

Westlake Station
(west end on the Mezzanine, near Macy's)

Open 9:00 a.m. to 5:30 p.m. on the first and last four business days of each month only (effective 1/1/13).
Closed on weekends and holidays

Tunnel Map and public transit
View map or plan your trip to Westlake Customer Stop.

Title VI Compliance

King County assures every effort will be made to ensure nondiscrimination in all of its programs and activities, whether those programs and activities are federally funded or not. Please refer to King County's Title VI Policy to learn more about King County's compliance with Title VI of the Civil Rights Act of 1964.