Dept. of Transportation
Metro Transit Division

King Street Center
201 S Jackson St
Seattle, WA 98104
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Automated Interior Next Stop Displays

Objective 2: Customer Satisfaction

Transit rider onboard survey

  • This function was highly rated by Smart Bus onboard rider survey respondents. If only one Smart Bus feature could be provided, the interior next stop displays were survey respondents' top choice, selected by 43 percent of respondents (see Figure 2).

  • Ninety-five percent of respondents rated the interior next stop and landmark information displays as very or somewhat helpful. Sixty-five percent of respondents rated the function as very helpful.
  • The vast majority of respondents rated the signs as very easy to see (85 percent of respondents) and accurate (82 percent of respondents).

ADA rider discussion

  • Participants in Sound Transit's Citizen's Accessibility Advisory Committee (CAAC) discussion had concerns with the color of the lettering and location of the interior next stop displays signs. According to several participants, the red lettering of the signs was difficult to read and could potentially trigger epileptic seizures in some individuals.
  • As an alternative to the red lettering of the displays, CAAC discussion participants suggested bright yellow letters on a dark blue or black background, or blue-green dot matrix signs. A few participants suggested bolder or "less dotty" letters.
  • A few participants noted glare interfered with the visibility of the signs from an overhead light and open roof hatch. Several participants found the display sign over the front window of the 40-foot Gillig coach was difficult to see from the left side wheelchair securement area.
  • The speed at which the information on the signs changed was too fast for some participants.
Updated: Sept. 2002