Dept. of Transportation
Metro Transit Division

King Street Center
201 S Jackson St
Seattle, WA 98104
Metro Online Home

Appendix A: Questionnaire with Responses

Welcome to the SmartBus!

King County Metro and Sound Transit are currently evaluating the next generation of on-board bus electronics, called the SmartBus. This bus is equipped with features designed to help riders reach their stop.

Please take a moment to provide us with your comments on the automatic stop announcement system and signage on this bus. Please return your completed survey to the person who handed it to you. Thank you!

Please answer these questions if this is the FIRST TIME you have been given this survey. If you have responded to this survey before, please return this to the survey worker.

Please rate each of the following SmartBus features:

1. Outside the Bus

a. How easy was it to see the route and destination displayed on the signs on the front and side of the bus? (n=478)

  • 86% Very easy to see
  • 12% Somewhat easy to see
  • 1% Somewhat difficult to see
  • 0% Very difficult to see

b. The larger, brighter signs outside the bus were more helpful than on a regular bus: (n=407)

  • 72% Strongly agree
  • 27% Agree somewhat
  • 1% Disagree somewhat
  • 1% Strongly disagree

c. The volume of the route number announce-ments outside the bus was: (n=294)

  • 19%Too soft
  • 77% Just right
  • 4% Too loud

d. How clear was the route number announce-ment outside the bus? (n=428)

  • 51%Very clear
  • 23% Somewhat clear
  • 8% Not very clear
  • 17% Not at all clear

e. The route number and destination announce-ments on the outside of the bus were: (n=433)

  • 48%Very helpful
  • 31% Somewhat helpful
  • 10% Not very helpful
  • 12% Not at all helpful

2. Inside the Bus

a. How easy was it to see the signs displaying next stop and landmark information inside the bus? (n=475)

  • 85% Very easy to see
  • 11% Somewhat easy to see
  • 2% Somewhat hard to see
  • 1% Very hard to see

b. The information displayed on the signs inside the bus was: (n=473)

  • 65% Very helpful
  • 30% Somewhat helpful
  • 4% Not very helpful
  • 1% Not at all helpful

c. The volume of the announcements inside the bus was: (n=438)

  • 16%Too soft
  • 75% Just right
  • 8% Too loud

d. How clear were the announcements inside the bus? (n=465)

  • 68% Very clear
  • 23 %Somewhat clear
  • 6% Not very clear
  • 3% Not at all clear

e. The major stop and transfer information announced inside the bus was: (n=451)

  • 60% Very helpful
  • 29% Somewhat helpful
  • 8% Not very helpful
  • 3% Not at all helpful

f. The announcements of major stops and transfer points are made: (n=423)

  • 2% Too early
  • 87% At about the right time
  • 11% Too late

g. Were the stop displays and announcements accurate? (n=446)

  • 82% Yes
  • 2% No
  • 16% Dont know

3. Tell Us More

a. How did you get on this bus? (n=461)

  • 95% By the front door
  • 5% By the back door

b. Where on the bus did you sit? (n=164)

  • 40% The front of the bus
  • 33% The middle of the bus
  • 27% The back of the bus

c. If we were only able to provide one of these SmartBus features on new buses, which one feature would you most like to see? (n=440)

  • 43% Next stop and displays inside the bus
  • 26% Outside signs like those on this bus
  • 20% Announcements of major stops and transfer points inside the bus
  • 8% Announcements you hear outside the bus
  • 4% None of the above

d. How many bus rides do you usually take each week? (n=451)

  • 9% 2 or less
  • 11% 3-5
  • 15% 6-9
  • 35% 10
  • 18% 11-15
  • 8% 16-20
  • 4% 21 or more

e. Is this a route you usually ride? (n=449)

  • 89% Yes
  • 11% No

f. Including this ride, about how many rides have you taken on a Smart Bus? (n=432)

  • 44% One
  • 37% 2-5
  • 11% 6-10
  • 3% 11-15
  • 2% 16-20
  • 1% 21-30
  • 3% 31 or more

g. What best describes the purpose of this trip? (Choose one.) (n=446)

  • 64% To/From Work
  • 15% To/From School
  • 1% To/From Volunteering
  • 8% Shopping/Errands
  • 5% Appointments
  • 4% Fun/Recreation/Social
  • 3% Other

h. What is your age? (n=458)

  • 10% 16-19
  • 15% 20-24
  • 29% 25-34
  • 20% 35-44
  • 16% 45-54
  • 7% 55-64
  • 3% 65 or older
Updated: Sept. 2002