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This is the percentage of total trips that are completed and not missed due to base cancellations, vehicle maintenance and in-service delays.
On-time performance is a measure of service reliability. A bus is considered on-time if it is between 1 minute early and 5 minutes late. On-time performance is measured for each trip, using 1,119 timepoints throughout the system.
Access on-time performance is measured as 15 minutes before and 15 minutes after the requested trip time.
Complaints per million miles is a measure of customer dissatisfaction with Metro service.
Trouble calls occur when a bus is stopped in service and requires a road call from Vehicle Maintenance staff. More miles between trouble calls means fewer service delays for our customers.
Dept. of Transportation
Metro Transit Division
King Street Center
201 S. Jackson St
Seattle, WA 98104