Accountability Center

Annual Measures

Ridership

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Metro's ridership has grown steadily since 2010. The 2013 increase was 2.8%. Employment growth after the end of the Great Recession contributed to the ridership growth. Service improvements, such as new RapidRide lines, have also contributed to the growth, and more than offset the ridership losses caused by the closure of the Ride Free Area in downtown Seattle in late 2012.

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VanPool and VanShare boardings have grown steadily since 2010. Boardings in 2013 were 2.4% above those in 2012, and 24% above those in 2010. The number of commuter vans in revenue operating service grew 6% in 2013 to 1,365. Employment growth and promotional efforts led to ridership growth.

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Access ridership decreased slightly in 2013 but ridership in the more cost-efficient Community Access Transit (CAT) program increased, also slightly. Metro has been expanding CAT since the 2009 Performance Audit of Transit found that increased use of CAT and other alternative service programs would offset the cost of more expensive Access service. Travel training to help people with disabilities ride regular bus service also contributed to the decrease in Access ridership.