How well is Metro performing? Read our version of "Consumer Reports"
July 28, 2015
How much did Metro's costs go up last year? Were our buses safe? On time? Our annual Strategic Plan Progress Report, just published, answers questions like these.
Like Consumer Reports, it uses simple symbols to show you—and us—how well we're progressing toward our strategic plan goals.
A few examples:
The report covers 61 performance measures like these. They're related to our strategic plan goals concerning safety, human potential, economic growth, environmental sustainability, service excellence, financial stewardship, public engagement and transparency, and workforce quality.
You'll also find peer comparisons that show how Metro stacks up among the nation's 30 largest transit agencies (using 2013 data, the latest available).
I invite you to browse through the report, which you can find in our Accountability Center.
Kevin Desmond, General Manager
King County Metro Transit
General Manager, King County Metro Transit
If you live in King County, Metro is your public transit system. I want you to know about our performance, the issues we face, and the innovations we are bringing your way.
Visit here often to read my newsletter, or sign up to receive it by e-mail.