Accountability Center

Customer Research

This section contains customer survey responses on overall satisfaction with Metro service and other specific topics.

Year Report Name Summary Full Report
2016 International Bus Benchmarking Group: Metro’s Customer Satisfaction Survey Results Full Report
2016 ORCA LIFT Customer Survey Full Report
2015 Rider / Non-Rider Survey Summary Full Report
2015 RapidRide F Line Survey Results (6 Month Post Implementation) Summary Full Report
2014 Rider Survey Summary Full Report
2014 RapidRide B Line Survey Results (3 Year Post Implementation) Summary Full Report
2014 RapidRide D Line Customer Satisfaction Survey (18 Month Post Implementation) Summary
2014 RapidRide C Line Customer Satisfaction Survey (18 Month Post Implementation) Summary
2014 RapidRide E Line Customer Satisfaction Survey (2 Month Post Implementation) Summary
2014 RapidRide E Line Customer Surveys Final Report Full Report
2014 RapidRide C and D Lines Customers Surveys Final Report Full Report
2014 Route 140 Pre-RapidRide F Line Final Report Full Report
2013 Rider / Non-Rider Survey Summary Full Report
2013 RapidRide A Line Survey Results (3 year Post Implementation) Summary Full Report
2013 King County Metro Route 8 Onboard Survey Full Report
2013 RapidRide C Line Customer Satisfaction Survey (Post Implementation) Summary
2013 RapidRide D Line Customer Satisfaction Survey (Post Implementation) Summary
2013 Renton Transit Restructure - Public Engagement Report Full Report
2012 Post-September 2012 Service Change Rider Survey Three Area (Northwest Seattle, Southwest Seattle, Southwest King County) Final Report Full Report
2012 Post-September 2012 Service Change Rider Survey Final Report Full Report
2012 University of Washington/KC Metro U-PASS Survey Final Report Full Report
2012 Rider Survey Full Report
2012 RapidRide B Line Survey Results (1 Year Post Implementation) Summary Full Report
2012 SR 520 On-Board Intercept Survey Report: Spring Post Tolling   Full Report
2012 Ride Free Area - Public Engagement Report   Full Report
2012 Northgate Transit Center Park & Ride Survey   Full Report
2011 Rider / Non-Rider Survey   Full Report
2011 RapidRide B Line Survey Results (2 Month Post Implementation) Summary  
2011 RapidRide A Line Survey Results (1 Year Post Implementation) Summary Full Report
2011 RapidRide A Line Survey Results   Full Report
2011 October Service Change Customer Satisfaction Survey   Full Report
2010 Rider Survey   Full Report
2010 U-PASS Survey   Full Report
2010 February Service Change Customer Satisfaction Survey   Full Report
2009 Rider / Non-Rider Survey   Full Report
2008 U-PASS Survey   Full Report
2008 Rider Survey   Full Report
2007 Downtown Seattle Transit Tunnel customer survey   Full Report
2007 Rider Survey   Full Report
2006 U-PASS Survey   Full Report
2006 Rider / Non-Rider Survey   Full Report
2005 Rider / Non-Rider Survey   Full Report
2003 Rider / Non-Rider Survey   Full Report
2002 Rider / Non-Rider Survey   Full Report
2001 Rider / Non-Rider Survey   Full Report
2000 U-PASS Survey   Full Report
Year Report Name Summary Full Report

Related Information

Title VI Compliance

King County Metro Transit does not discriminate in the provision of service on the basis of race, color, and national origin. Read more

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