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Metro places high value on customer feedback. For more than 25 years, Metro has conducted an annual telephone survey of King County residents—both those who ride Metro buses and those who do not.
The Peer Comparison Report compares bus-only information obtained from the Federal Transit Administration's (FTA) National Transit Database.
Metro analyzes its transit system annually using the service guidelines, and uses this report to plan and manage the system.
This annual report lets the public see how Metro is doing on 61 performance measures — safety and security, customer satisfaction, service reliability, cost control, energy efficiency and more.
King County Metro Transit does not discriminate in the provision of service on the basis of race, color, and national origin. Read more…
Dept. of Transportation
Metro Transit Division
King Street Center
201 S. Jackson St
Seattle, WA 98104