Accountability Center


2015 Rider/Non-Rider Survey
Published June 2016

Metro places high value on customer feedback. For more than 25 years, Metro has conducted an annual telephone survey of King County residents—both those who ride Metro buses and those who do not.

Overview   |   Full report
2015 Strategic Plan Progress Report
June 2016

This annual report lets the public see how Metro is doing on 61 performance measures — safety and security, customer satisfaction, service reliability, cost control, energy efficiency and more.

Sustainability Plan Progress Report
September 2015

2014 summary of achievements and progress meeting goals identified in Metro's Sustainability Plan.

PDF   |   Flip Book
Overall satisfaction with Metro is high
June 2015

Our annual survey found that nine out of 10 riders are satisfied with Metro—a reversal of the downward trend of the past few years.

2014 RapidRide Performance Evaluation
Published December 2014

An independent consultant evaluated Metro’s six RapidRide lines, and found that the service is meeting or progressing toward its goals.

Summary   |   Full report
Getting there together - Transit Integration Report
September 2014

This report details the short and long term initiatives that Metro and Sound Transit are taking to increase coordination of services, customer products, and facilities, providing riders with a seamless transit experience throughout King County.

RapidRide C and D Lines Customers Surveys Final Report
June 2014

For this report, data are compared to survey results conducted in April 2012 on the four routes replaced by RapidRide C and D line.

Related Information

Title VI Compliance

King County Metro Transit does not discriminate in the provision of service on the basis of race, color, and national origin. Read more

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