Accountability Center


System Evaluation – Service Guidelines Report
Published September 2016

Metro analyzes its transit system annually using the service guidelines, and uses this report to plan and manage the system.

2015 Rider/Non-Rider Survey
Published June 2016

Metro places high value on customer feedback. For more than 25 years, Metro has conducted an annual telephone survey of King County residents—both those who ride Metro buses and those who do not.

Overview   |   Full report
2015 Strategic Plan Progress Report
Published June 2016

This annual report lets the public see how Metro is doing on 61 performance measures — safety and security, customer satisfaction, service reliability, cost control, energy efficiency and more.

2014 Peer Comparison Report
Published May 2016

The Peer Comparison Report compares bus-only information obtained from the Federal Transit Administration's (FTA) National Transit Database.

PDF   |   Flip Book

Related Information

Title VI Compliance

King County Metro Transit does not discriminate in the provision of service on the basis of race, color, and national origin. Read more

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