He also makes sure that everyone who wants to get on the bus has the opportunity to do so when there is room, even when the buses get lined up in the tunnel. May 6, 4 p.m., Route 74X, University Street Station, Downtown Seattle Transit Tunnel

When we arrived at Mount Baker station, an elderly, blind African American gentleman was getting off the bus and asked the driver where to catch the 14. The driver slowly explained it very well. May 3, 11 a.m., Route 7, Mount Baker Station, to downtown Seattle

I realize it would be impractical to print to print all the stops information, so it is nice to see the information on the website. May 3, Metro Online Bus Schedules

The offensive dude was making several passengers uncomfortable, and the driver asked him to get off the bus, then gently escorted him off the bus, and handled it well when the guy ended up yelling and hitting the bus. May 2, 6 p.m., Route 44, Main St and 9th Ave, downtown Seattle, westbound

With laudable grace and visible compassion, not only did your agents successfully dissuade him from boarding a random bus, they somehow managed to convince him to go to detox for warm soup and proper rest. May 2, Third Ave, Pine St near Macy’s, downtown Seattle, northbound

The first night I saw him drive up to the transit center I knew he was different from the other drivers because he opened the doors of the bus, welcoming the awaiting riders to board early while they waited since it was so bone-chilling cold outside. May 1, 11:55 p.m., RapidRide B Line, Bellevue Transit Center, eastbound to Redmond

He picked up a couple of people that were extremely rude to him. They accused him of arriving early, which he did not. He kept his cool and told them what time he was due, and he informed them that they could check the schedule. May 1, 4:20 p.m. Route 132, Military Rd and 128th St, southbound to Burien Transit Center

She is extremely patient when dealing with handicapped riders and thanks everyone on the bus for their patience as she expertly assists wheelchairs, etc. She never gets her feathers ruffled. April 30, 5 p.m., Route 124, Pike to Main streets, downtown Seattle, southbound

The improved form is much better! Easier to read and navigate. April 30, Metro Online Bus Schedules

One of my favorite bus drivers is a wonderful driver, even with all the flack he has been getting from other passengers that he talks way too much that might affect his driving. It doesn't affect him at all. April 29, 12:42 p.m., Route 150, southbound

My sister and I were on the bus one day sitting up front and a young woman got on. She looked quite sick, and we found out that she was going to the hospital. When we arrived at the hospital Rodney passed the bus stop and drove to the front of the hospital so she wouldn't have to walk. April 29, Route 2

I was immediately impressed by the friendly greeting of the driver and her patience when I couldn't find my pass. I sat in the very back of the bus and was amazed how comfortable the ride was since the driving was superb. April 27, 7:44 a.m., Route 5, Greenwood, southbound to downtown Seattle

A family with two small children and a large stroller got on. The driver went out of her way to assist them in safely stowing the stroller out of the aisle and gave the two children lollipops. April 26, 11:45 a.m., Route 255, South Kirkland Park-and-Ride to Seattle

It’s small courtesies like that that let me know that the Metro is looking out for its customers, and in my early morning panic, make a seemingly bad start to a day end up a reassuring one. April 26, 6:51 a.m., Route 101, Convention Center Station, Downtown Seattle Transit Tunnel, southbound

I am an infrequent and inexperienced bus rider and was unsure of where to leave the bus. In speaking with the bus driver, he was very helpful and friendly, and made sure I got off at the correct place. April 25, 7 p.m., Route 71, Eastlake Ave, southbound

I have never experienced such a friendly driver. He takes the time to greet each person individually by saying hi, how are you, hope you have a great day etc. and genuinely wants to hear our reply. April 25, 5:05 p.m., Route 4, Swedish Hospital, Cherry Hill northbound

I took the bus to work early this afternoon and unknowingly dropped my wallet as I got off at my stop. I then got a call a couple of hours later saying that the driver found it and would be back at my stop in about a half hour. April 25, 3:30 p.m., Route 255, South Kirkland Park-and-Ride, westbound to downtown Seattle

Very courteous, always punctual and ever safe behind the wheel. A great driver who is a credit to Metro and the reason why Metro is still one of the greatest transit systems in the country. April 25, 6:14 a.m., Route 555, Bellevue/Issaquah, eastbound

Luckily, one of your transit supervisors was on hand to monitor the issue and was kind enough to give me a ride home himself. He was genial, polite, and positive. April 24, 6:30 p.m., Houghton Park-and-Ride

I called your Lost and Found today and spoke to a gentleman, and he was so awesome and friendly. He told me I had won the lotto as they were holding my case. I can't tell you how relieved I was. April 24, Metro Lost-and-Found

The bus driver slammed on the brakes, saving the red-light-running scooter driver's life!! Everybody was OK, but the driver was cool and collected and made sure we were indeed all OK. April 23, 5:28 p.m., Route 2, Belltown, northbound

I could not believe how close we came to hitting the scooter broadside. Regardless, this driver deserves recognition for her alertness and professionalism. April 23, 5:20 p.m., Route 2, Third Ave and Wall St., northbound

Your bus driver saved someone's life today. A motorcycle ran a red light right in front of our bus. I saw it coming and closed my eyes--waiting for the impact. The bus driver, however, was able to stop in time, avoiding the collision. April 23, 5:15 p.m., Route 2, Third Ave and Wall St, downtown Seattle, northbound

The driver was very professional with this man and she didn't let the situation escalate even though it was obvious this man was trying his best to provoke her. April 23, 12:03 p.m., Route 73, University Way NE, southbound

An older woman was using the lift, and another woman on the bus started berating her. The driver stood up for the disabled woman. He told the rude woman that she needed to stop or she would have to get off the bus. April 23, 10:05 a.m., Route 7, Jackson Street, downtown Seattle, southbound

He first welcomed people on the bus: pointed out the post office for someone; was cute about warning people to get off at Columbia unless they wanted to go to West Seattle. April 23, 5:15 a.m., RapidRide C Line, 3rd Ave and Pike Street to 35th Ave SW and Avalon Way, southbound

I am grateful I got to work safely and am thankful for this operator's quick response. This could have been a major accident. April 23, 6:55 a.m., Route 192, I-5 HOV lane near Michigan St exit, northbound to downtown Seattle

The Metro Online Trip Planner is ALWAYS helpful to me. It's helped me learn a lot about the bus system in the Seattle Metro area. April 23, Metro Online Trip Planner

I love the way you have the new online format for bus route schedules. April 23, Metro Online Bus Schedules